Frequently Asked Questions
NEw client Questions
How do i get started and schedule an appointment?
You can either give us a call at (720) 778-4077 or reach out to us by clicking the button below. A clinical intake coordinator will get back to you within 48 business hours for your free 30-minute consultation.
During the initial consultation call, the clinical intake coordinator will learn about your concerns and what you are hoping to get out of services. The coordinator will collaborate with you in determining which provider and services can best meet your needs. We will then send you an email to set you up with our client portal, so you can complete your intake paperwork prior to your first session.
Do you have evening and after-school hours?
Yes, we have evening and after-school hours on weekdays. Initial consultations, Medication Evaluations and first therapy sessions typically take place during the day. After school and evening appointments are available on a first come, first serve basis for ongoing clients. Because these time slots are in high- demand, frequent cancelations may mean that you are moved to a lower demand appointment time If you have limited availability, please clarify this with the clinical intake coordinator so we can best meet your needs.
Can I schedule appointments for multiple family members?
Yes, you can schedule appointments for multiple family members and services. The Flourish team is here to work with you and your family flexibly, and you can combine services to best meet your needs. During your initial 15-30 minute phone consultation, we’ll work with you to determine how many and which providers you’ll be working with. If you elect to engage with an additional service at our practice after working with our team, your provider will offer a best fit recommendation.
What do I need to do before I arrive?
Set up your client portal through the email you received from Flourish Psychology, LLC.
If you didn’t receive an email, double check your Spam folder. If it is not there, contact us.
Please check the Client Portal Questions section below for further answers about the Client Portal.
Complete your paperwork no later than 5 PM the business day before your first appointment. If you scheduled an assessment or diagnostic evaluation, please have paperwork completed no later than 5 PM two business days before your appointment. These documents include:
Welcome Letter
Client History Questionnaire
Services Agreement and Disclosure
Stax payment information form and link to set up your Stax account
Additional Forms will be given for Medical, Psychological, Cognitive and School Assessments
What should i expect when I arrive for my appointment?
When you arrive at our office, look for and ring the doorbell corresponding to your provider, then take a seat in our waiting area. Your provider will get you when your appointment begins. You’re welcome to help yourself to coffee, tea, or water while you wait.
What will the first appointment involve?
Your first appointment will involve getting to know your provider, gathering history, and setting treatment goals. If the session is for a child or adolescent, we ask that at least one caregiver be present for a portion of the session. We will spend some time gathering history from both of you, and answering any questions you might have.
what if i already have a provider and want a second opinion or service?
You may feel you are not making progress in your current treatment. Your initial phone consultation and first session with us can help you re-evaluate your goals and offer a new perspective on what might help you move toward your goals. Your current therapist may also suggest another type of treatment, such as medication management or group therapy, to supplement your individual therapy. We can coordinate your care with external providers to meet all of your needs.
location Questions
What is your address?
Greenwood Village: 6530 S. Yosemite St., Ste. 210, Greenwood Village, CO 80111
See Contact Us page for a map
The door to the greenwood village building is locked. what do i do?
Our Greenwood Village building locks at 5 PM. If you have an appointment after this time, the building doors will be locked and your provider will greet you at the south door, next to the kiosk at your appointment time.
Where do I park?
Please park in the unmarked spaces in the lot. The reserved spaces right up next to the building are paid spaces.
IS THERE AN ELEVATOR?
Yes, there is an elevator and staircase.
Client portal questions
I can’t verify my portal. What should i do?
You’ll receive an email to set up and verify your client portal after your consultation call.
Check to see if this email was sent in your Spam folder.
Double check that you’re entering the date of birth the person receiving services in MM/DD/YYYY format.
Make sure you’re verifying the last name of the person receiving services - which might not match your last name.
If you continue to experience difficulties, contact us.
the portal didn’t save my progress on paperwork. why did this happen?
For security purposes, the client portal will timeout after 15 minutes of inactivity, and will not save any progress. We recommend you allow yourself the time to complete one document at a time on a laptop or desktop computer.
The portal kicked me off midway through my paperwork with no warning. What do I do?
We recommend completing your paperwork using Google Chrome with your pop-up blocker turned off. This should prevent any system timeouts without warning.
How do I get my Session statements?
You can retrieve your statements through your client portal at any time, under the “View Statements” tab.
How do I contact my provider?
When reaching out to your provider, please be aware of our policies for client communication. You can contact your provider through the portal under the “Message Center” tab. If you do not see this tab, please contact us.
Current CLient Questions
I came in for one service, but I realize I’d like to add on another that flourish offers. how do i do that?
If you let your provider know, they can schedule you directly with an additional service provider, or provide their contact information for your reference.
Can I change providers?
While we do our best to make sure your initial provider is a good fit for you, this is not always the case. Providers recognize this can happen and we welcome your bringing this concern to our attention so we can help you get set up with a provider that may be better able to meet your needs. You are also welcome to contact the clinical intake coordinator to discuss making a change.
What should I do if I have an appointment, but there’s inclement weather?
In these circumstances, please be aware of our 24-hour cancellation policy. The Flourish team offers telehealth sessions, so you can access care from the comfort of your own home. You can contact your provider to request this option in the event of inclement weather.
I still have questions. Now what?
If you have a question that was not answered in our FAQs, please reach out to us at (720) 778-4077 and leave a voicemail on our new client referral line. We’ll get back to you within 48 business hours.